Legal

Cookie Policy

Last updated: 1 May 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, keep you logged in, and understand how you interact with our platform. Similar technologies include web beacons, pixel tags, and local storage.

2. Cookies We Use

Essential CookiesAlways On

Required for the platform to function. Without these, core features like login, checkout, and tracking will not work.

Examples: Session token · CSRF protection · Load balancer affinity

Performance CookiesRequires Consent

Help us understand how visitors use our site so we can improve performance and usability. All data is anonymised.

Examples: Google Analytics (_ga, _gid) · Hotjar session recording

Functional CookiesRequires Consent

Remember your preferences so you don't have to re-enter them each visit.

Examples: Language preference · Currency setting · Recently tracked shipments

Marketing CookiesRequires Consent

Used to show you relevant ads on other platforms. Only set with your consent.

Examples: Google Ads (_gcl_au) · Meta Pixel (fbp) · LinkedIn Insight Tag

3. Managing Cookies

You can control cookies in the following ways:
  • Cookie banner: Use our consent banner on first visit to accept or reject non-essential cookies.
  • Browser settings: Most browsers allow you to block or delete cookies via Settings → Privacy.
  • Opt-out tools: Google Analytics opt-out: tools.google.com/dlpage/gaoptout
Note: blocking essential cookies will prevent the platform from functioning correctly.

4. Third-Party Cookies

Some cookies are set by third-party services embedded in our platform (e.g. embedded maps, payment widgets). These are governed by the respective third party's cookie policies, over which we have no control.

5. Cookie Retention

Session cookies expire when you close your browser. Persistent cookies expire as follows: performance cookies up to 2 years; functional cookies up to 1 year; marketing cookies up to 90 days.

6. Changes to This Policy

We may update this Cookie Policy when we add new features or change our technology stack. We will notify you via the cookie consent banner if material changes affect your preferences.

7. Contact

For questions about our use of cookies:
privacy@accessiblexpress.com